TERMS OF SERVICE

These Terms of Service (the "Terms of Service" or "Agreement") govern the use of the mobile and internet-based services offered by RATIBBA ("RATIBBA," "we," or "us") at and through the website ratibba.com (the "Website"), the RATIBBA mobile application and RATIBBA technology platform (such services, applications, the Website, and technology platform are collectively referred to as the "Services" or the "RATIBBA Platform"). The defined term the "Terms of Service" includes all exhibits or policies referenced in the Terms of Service, including the Privacy Policy.

PLEASE READ THESE TERMS OF SERVICE CAREFULLY. THIS IS A LEGAL AGREEMENT BETWEEN RATIBBA AND YOU, WHICH GOVERNS YOUR USE OF THE SERVICES. YOUR USE OF THE SERVICES CONSTITUTES YOUR ACCEPTANCE OF AND AGREEMENT TO ALL OF THE TERMS AND CONDITIONS IN THESE TERMS OF SERVICE AND YOUR REPRESENTATION THAT YOU ARE AN INDIVIDUAL WHO CAN FORM LEGALLY BINDING CONTRACTS UNDER APPLICABLE LAW. WITHOUT LIMITING THE FOREGOING, THE SERVICES ARE NOT AVAILABLE TO CHILDREN (PERSONS UNDER THE AGE OF 18) OR USERS WHO HAVE HAD THEIR USER ACCOUNT TEMPORARILY OR PERMANENTLY DEACTIVATED. BY BECOMING A USER, YOU REPRESENT AND WARRANT THAT YOU ARE AT LEAST 18 YEARS OLD AND THAT YOU HAVE THE RIGHT, AUTHORITY, AND CAPACITY TO ENTER INTO AND ABIDE BY THE TERMS AND CONDITIONS OF THIS AGREEMENT. IF YOU OBJECT TO ANYTHING IN THESE TERMS OF SERVICE, YOU ARE NOT PERMITTED TO USE THE SERVICES.

The RATIBBA Platform is protected by intellectual property laws, including without limitation copyright laws and trademark laws, and international treaties. Unauthorized reproduction or distribution of the Services or the RATIBBA Platform, or any portion of them, may result in severe civil and criminal penalties, and will be prosecuted to the maximum extent possible under the law. The Services are licensed, not sold.

SERVICES

RATIBBA is a platform that provides a marketplace for clients ("Clients" or "you") seeking grooming services ("Grooming Services") by connecting Clients with barbers and/or grooming professionals (collectively, "Professionals") providing Grooming Services. The Professionals and Clients are both users of the Services provided by RATIBBA and are hereinafter referred to collectively as "Users."

RATIBBA solely provides a platform for Professionals and Clients to connect and serves only as a medium to facilitate the provision of Grooming Services. RATIBBA does not provide or contract for Grooming Services, and Professionals and Clients contract independently for the provision of Grooming Services. Each Client is solely responsible for selecting the Professional, the Grooming Services to be provided, and the location at which Grooming Services will be performed, whether on the premises of a Professional or at a site designated by the Client. Any decision by a Client to receive Grooming Services or by a Professional to provide Grooming Services is a decision made in such person's sole discretion.

RATIBBA does not have control over the quality, suitability, reliability, timing, durability, legality, failure to provide, or any other aspect whatsoever of any Grooming Services provided by Professionals nor of the integrity, responsibility or any of the actions or omissions whatsoever of any Professionals or Clients. RATIBBA makes no representations or warranties whatsoever with respect to Grooming Services offered or provided by Professionals or requested by Clients through use of the Services, whether in public, private, or offline interactions, or about the accreditation, registration, or licensing of any Professional. You understand that RATIBBA does not routinely screen its Users, inquire into the background of its Users, or attempt to verify information provided by any User. RATIBBA does not verify or confirm that any User is who they claim to be or is accurately representing themselves and does not verify or confirm any representations with respect to Grooming Services or Professionals' identity on the RATIBBA Platform. RATIBBA does not assume any responsibility for the accuracy or reliability of this information or any information provided on or through the RATIBBA Platform.

Although the Services are intended to provide each Professional's availability in real-time, it is possible that a scheduling conflict may occur that requires the Professional to reschedule your reservation. Creation of a reservation using the Services is not a guarantee that the Professional will honor the reservation as scheduled.

RATIBBA cannot guarantee availability of the Services to any User.

RATIBBA ACCOUNTS

Account registration

By creating an account with RATIBBA (an "Account"), you are granted a right to use the Services provided by RATIBBA subject to the restrictions set forth in these Terms of Service and in the Privacy Policy (which is incorporated herein and is a part of these Terms of Service) and any other restrictions stipulated to you by us in writing. In registering for an Account, you agree to provide true, accurate, current, and complete information about yourself as prompted by the Services' registration process and as requested from time to time by RATIBBA (such information, "Registration Data"). You further agree that, in providing such Registration Data, you will not knowingly omit or misrepresent any material facts or information and that you will promptly enter corrected or updated Registration Data via the Services, or otherwise advise us promptly in writing of any changes or updates to your Registration Data. You further consent and authorize us to verify your Registration Data as required for your use of and access to the Services. We reserve the right to suspend or terminate the Account of anyone who provides inaccurate, untrue, or incomplete information, or who fails to comply with the account registration requirements.

Account deletion

You retain the right to request the permanent deletion of your Account at any time. To initiate the account deletion process, you must submit a formal request via email to support@ratibba.com.

For security and verification purposes, this request must be sent from the email address currently associated with your Ratibba Account. Please explicitly state in the body of the email that you wish to delete your account. Upon receipt and verification of your request, Ratibba will proceed with the deletion of your Account and associated data in accordance with our Privacy Policy and applicable data retention laws. Please note that this action is irreversible.